Refund policy

Returns, Refunds & Cancellations

We hope you love your Ruffles & Raindrops order. If there is a problem, please contact us at hello@rufflesandraindrops.com and we’ll be happy to help.

Cancelling an order

If your order has not yet been prepared or dispatched, please contact us as soon as possible if you wish to cancel.

For products where the statutory right to cancel applies, you may tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods to us.

Some products may not qualify for the standard right to cancel, including goods that are made to your specification or personalised, goods that are likely to deteriorate or expire rapidly, and certain sealed goods where a return would not be appropriate for health or hygiene reasons once opened.

We will always make clear where an exception applies.

Damaged, faulty or incorrect orders

Please check your order when it arrives. If an item is damaged, faulty, incorrect or not as described, contact us as soon as possible at hello@rufflesandraindrops.com, preferably with your order number and photographs of the issue.

We will work with you to arrange an appropriate replacement, refund or other remedy. Your statutory consumer rights are not affected.

Returns

Where a return is accepted, items should be returned in the condition in which they were received, with any original packaging where reasonably possible.

Please contact us before returning anything so that we can provide the correct return instructions.

Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item where the law allows us to require this.

Refunds

Once an eligible return has been received and checked, we will let you know that the refund has been processed. Approved refunds will be returned to the original payment method.

Where required by law, we will also refund the standard outbound delivery charge. Additional costs for upgraded or express delivery are not refundable beyond the cost of our standard delivery service.

Please allow your bank or payment provider additional time to process the refund.

Cancellation form

If you have a statutory right to cancel, you may use the following form, although you do not have to:

To: Ruffles & Raindrops
Email: hello@rufflesandraindrops.com

I hereby give notice that I cancel my contract for the purchase of the following goods:

Order number:
Goods ordered:
Date ordered/received:
Customer name:
Customer address:
Date:

UK distance-selling rules also require customers to be given clear information about cancellation, delivery and return costs before ordering, so we’ll make sure those pieces line up when we do the Terms and Shipping policies next.